The Citizen’s Charter

The Citizens’ Charter is the key and centerpiece of the National Unity Government’s inclusive development vision. It is a whole-of-government effort that links rural communities and urban neighborhoods to districts, provinces, and the central level, in order to promote inclusive development and help overcome the fragmented development approaches of the past. Under the Charter, rural and urban communities are organized into Community Development Councils (CDCs) through elections, which make decisions about education, health, basic infrastructure and agricultural services delivered by the government. The aim of the Charter is to reduce psoverty and break the cycle of fragility and violence.
The Citizens’ Charter will ensure the delivery of a basic package of services for all communities by 2026. Over the next four years, the program will provide 12,000 communities across all 34 provinces with:
Universal access to clean water, providing nearly 20,000 water points;
Quality education in government schools, ensuring teacher attendance and minimum learning hours for students; and
the Basic Package of Health Services, including mandated services at all clinics, minimum hours of operation, and basic staffing requirements.
Based on community-led prioritization and gap analysis, communities will have at least one of the following:
Basic electricity from renewable sources in remote areas which cannot be reached by the grid system;
Basic all-year roads to increase village to market access; or
Small-scale irrigation and drainage infrastructure.

Partially achieved and ongoing (1/1): 100.0 Partially achieved and ongoing (1/1): 100.0 %Partially achieved and ongoing (1/1)Percentage: 100.0

– The Citizens’ Charter will ensure the delivery of a basic package of services for all communities by 2026.

 PROGRESS: –Partially achieved and on-going.
  • The Charter has exceeded the half-way mark in reaching this goal. The reach and impact of the Charter can be tracked online at This online tracker is updated almost daily and reflects the actual scope the program to date.
  • As of December 2018, the Charter program has been rolled out in 10,837 communities in all 34 provinces, reaching over 9.7 million citizens, with 6,998 development projects financed.
  • ]Close to 2,000 clean water points have been financed. Access to potable water has risen to 65.3%, a 19.3% increase since 2012.
  • Of the 10,550 community development councils that have been elected, 49% of council members are women, and the majority of council members are under the age of 40, reflecting a trend in increased youth participation across the country.
  • ]The Charter has also served as a platform for the implementation of labour intensive work programs and social inclusion grants for those most in need, including in 14 districts which have high numbers of returnees and Internally Displaced Persons (IDPs). To date, 434 communities have been provided maintenance cash grants, which create 1.5 million labour days, benefiting more than 30,000 poor and ultra poor households through jobs, and more than 130,000 households will benefit from the rehabilitation and construction of new infrastructure.
  • Community Grain Banks are being set up in the communities for the most vulnerable and poorest families, with 1,377 currently established.
  • Earlier this year, the government launched a new youth initiative via the Charter to reach 1.6 million children currently excluded from formal education.
  • The Charter has secured $800 million in funding, including a $130 million contribution from the Afghan government.  Nearly $200 million has been secured through ARTF and World Bank/IDA with the specific aim of supporting areas with high numbers of IDPs and returnees.